Refund policy

Why our return policy looks different

Every Mr. Keebs Designs item is printed to order once you place it. There's no shelf of pre-made inventor, your placemat, journal, or print gets made specifically for you after you check out. Because of that, we don't accept returns for reasons like a change of mind, wrong size expectations, or "it's not quite what I pictured." We keep prices fair by not carrying returned inventory we can't resell, and we'd rather be upfront about that than bury it in fine print.

The exception: if something arrives damaged, misprinted, or wrong, we'll fix it. That's on us, not you.

Damages, misprints, and wrong items

Inspect your order as soon as it arrives. If it's damaged in shipping, printed incorrectly, or not what you ordered, email us within 7 days of delivery at hello@mrkeebsdesigns.com with:

  • Your order number
  • A photo of the item (and the packaging, if damage looks shipping-related)
  • A quick description of the issue

We'll look at it and sort out the right fix — a reprint, a replacement, or a refund, depending on the situation. Most of these get resolved within a few business days of us seeing your photos.

Please don't send the item back before hearing from us. Because these are custom-printed goods, we handle it based on the photos rather than needing the physical item returned in most cases.

What's not covered

Since every item is made specifically for your order, we don't accept returns or exchanges for:

  • Change of mind or ordering the wrong size/colorway
  • Items that don't match your expectations of color or scale (we include sizing and colorway details on every listing — reach out before ordering if you want to double check something)
  • Sale items and gift cards

If you're unsure whether something qualifies, just email us. We'd rather answer a question up front than leave you guessing.

Refunds

If a refund is the right fix for your issue, we'll process it to your original payment method within 10 business days of approval. Your bank or card company may take a few extra days to post it on their end. If it's been more than 15 business days since we approved your refund and you still don't see it, email hello@mrkeebsdesigns.com and we'll track it down.

Questions

Reach us anytime at hello@mrkeebsdesigns.com. We'll always tell you plainly what we can and can't do.